Member Experience & Sales Associate — Flexible Schedule

ComForCare Home Care (Raleigh, NC); Norfolk (NE); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training & development

Employee discounts

Flexible schedule

Job summary

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to enhance member experiences at the front desk and drive new member signups. You will greet guests, answer questions, and guide tours to showcase club amenities.

The role emphasizes strong customer service, clear communication, and teamwork in a fast-paced fitness club setting; flexibility to work multiple shifts is required.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Handle front desk tasks and answer phone politely.
• Take information calls and tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage and updating accounts.
• Address member services issues and escalate when needed.
• Help maintain the club's neatness and cleanliness.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to enhance member experiences at the front desk and drive new member signups. You will greet guests, answer questions, and guide tours to showcase club amenities.

The role emphasizes strong customer service, clear communication, and teamwork in a fast-paced fitness club setting; flexibility to work multiple shifts is required.