Member Services & Sales Concierge

ComForCare Home Care (Raleigh, NC); Baxter (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and onefamily

Dollars for Scholars Program

Advancement Opportunities

Employee Appreciation Program

HSA

Job summary

Planet Fitness - PF Baseline Fitness is hiring a Customer Service Representative to deliver a superior member experience and assist with new member sales. The role involves greeting members, answering inquiries, scheduling tours, and processing sign-ups and cancellations at the club.

The position requires strong customer service skills, basic computer proficiency, and a positive, professional demeanor. This is an on-site role with opportunities for advancement and employee benefits.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Answer front desk phone inquiries and assist with questions or concerns.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Listening

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness is hiring a Customer Service Representative to deliver a superior member experience and assist with new member sales. The role involves greeting members, answering inquiries, scheduling tours, and processing sign-ups and cancellations at the club.

The position requires strong customer service skills, basic computer proficiency, and a positive, professional demeanor. This is an on-site role with opportunities for advancement and employee benefits.