Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Santa Clarita (CA); On-site; USD 32,000 - 38,000; Part time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Gym Membership for self + 1

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate in Santa Clarita to drive new member sales and provide an outstanding member experience. You will greet guests, handle inquiries, assist with tours, sign-ups and account updates, and help maintain a clean, welcoming club environment.

The role emphasizes excellent customer service, effective communication, and team collaboration to ensure every visitor feels valued and supported.

Qualifications

• Strong customer service ethic with a friendly, professional demeanor.
• Effective communication and active listening skills.
• Basic computer skills for sign-ups, check-ins, and data updates.

Responsibilities

• Greet and assist potential and current members, delivering a positive experience.
• Answer phones and respond to inquiries with a courteous, helpful approach.
• Assist with member sign-ups, cancellations, check-ins and account updates.
• Maintain club cleanliness and support front-desk operations.

Skills

Customer service

Communication

Listening

Basic computer skills

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate in Santa Clarita to drive new member sales and provide an outstanding member experience. You will greet guests, handle inquiries, assist with tours, sign-ups and account updates, and help maintain a clean, welcoming club environment.

The role emphasizes excellent customer service, effective communication, and team collaboration to ensure every visitor feels valued and supported.