Gym Operations & Member Experience Lead

ComForCare Home Care (Raleigh, NC); Santa Clarita (CA); On-site; USD 2,755,000 - 3,857,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability Insurance

Critical Illness Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Health Savings Account (HSA)

Free gym membership

Job summary

Planet Fitness - PF Baseline Fitness in Santa Clarita, CA seeks a Team Lead to oversee gym operations and ensure an excellent member experience. You will help train staff, supervise front desk activities, and support the Club Manager in daily operations.

The role focuses on strong customer service, team leadership, and maintaining a clean, welcoming gym. This position requires hands-on involvement at the front desk and collaboration across departments to uphold brand standards.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk duties: answer calls, take information, assist with member sign-ups and updates.
• Greet potential members and provide gym tours.
• Support Club Manager with team management as needed.
• Ensure adherence to company policies and maintain a positive club image.
• Oversee cleanliness and appearance of the gym.
• Assist marketing efforts and training on promotions.
• Manage supplies, inventory, and reporting as needed.

Skills

Customer service

Leadership

Communication

Organization

Computer skills

Job description

Planet Fitness - PF Baseline Fitness in Santa Clarita, CA seeks a Team Lead to oversee gym operations and ensure an excellent member experience. You will help train staff, supervise front desk activities, and support the Club Manager in daily operations.

The role focuses on strong customer service, team leadership, and maintaining a clean, welcoming gym. This position requires hands-on involvement at the front desk and collaboration across departments to uphold brand standards.