Night Front Desk & Member Experience Associate

ComForCare Home Care (Raleigh, NC); Santa Clarita (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Planet Fitness - PF Baseline Fitness in Santa Clarita, CA is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet guests, manage front desk tasks, tours, sign-ups, and account updates while ensuring a clean, welcoming environment.

The role emphasizes listening, problem solving, diplomacy, and timely communication with supervisors to resolve issues and maintain high service standards.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Excellent communication

Education

Basic work ethic

Job description

Planet Fitness - PF Baseline Fitness in Santa Clarita, CA is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet guests, manage front desk tasks, tours, sign-ups, and account updates while ensuring a clean, welcoming environment.

The role emphasizes listening, problem solving, diplomacy, and timely communication with supervisors to resolve issues and maintain high service standards.