Member Experience & Sales Associate

Baseline Fitness; Cedar Falls (IA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Baseline Fitness in Cedar Falls, IA is looking for a Customer Service Representative to drive new member sales and deliver a superior member experience by serving members, prospective members and guests with enthusiasm.

You will greet potential members, handle front desk tasks, answer calls, provide tours info, assist with sign-ups and account updates, and help resolve member questions in a friendly, professional manner at a busy club.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks and respond to inquiries.
• Answer phone calls politely and assist with questions.
• Take information calls and tours for prospective members.
• Assist with member sign-ups, cancellations, and account updates.
• Facilitate member services issues and forward to management when needed.
• Help maintain the cleanliness and appearance of the club.

Skills

Honesty & work ethic

Strong customer service

Basic computer proficiency

Job description

Baseline Fitness in Cedar Falls, IA is looking for a Customer Service Representative to drive new member sales and deliver a superior member experience by serving members, prospective members and guests with enthusiasm.

You will greet potential members, handle front desk tasks, answer calls, provide tours info, assist with sign-ups and account updates, and help resolve member questions in a friendly, professional manner at a busy club.