Member Services Specialist - Flexible Hours & Growth

Baseline Fitness; Arvada (CO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Employee discounts

Flexible schedule

Free food & snacks

Tuition assistance

Health, dental and vision insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and provide a superior member experience. The role focuses on welcoming prospective members, answering questions, tours, and assisting with sign-ups and memberships at the front desk.

You will support member services, resolve questions, and help maintain a friendly, efficient club environment while adhering to company policies and safety standards.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks and answer phone inquiries politely.
• Take information calls and tours for prospective members.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.

Skills

Customer service

Communication

Basic computer

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and provide a superior member experience. The role focuses on welcoming prospective members, answering questions, tours, and assisting with sign-ups and memberships at the front desk.

You will support member services, resolve questions, and help maintain a friendly, efficient club environment while adhering to company policies and safety standards.