Member Experience & Retention Specialist

YouFit

Port Charlotte (FL)

On-site

USD 17,000 - 25,000

Part time

14 days+

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Job summary

YouFit Gyms in Port Charlotte, FL is seeking a Part Time Member Experience Specialist to deliver outstanding customer service, greet members, assist with check-ins, and promote memberships. You will manage payments at the POS, maintain cleanliness, and support events and member retention initiatives.

Responsibilities include guiding tours, answering inquiries, and ensuring a welcoming, safe gym environment while upholding policies and procedures.

Qualifications

18+ years old and eligible to work in the U.S.
Strong customer-service mindset with a friendly demeanor.
Able to balance cash drawer and process payments.
Willingness to work flexible hours including weekends/holidays.

Responsibilities

Deliver outstanding member service by greeting members and ensuring a welcoming gym environment.
Monitor gym access and assist with check-ins and account status.
Assist with payments at the POS and balance cash drawer daily.
Answer calls and direct inquiries to the correct department.
Support membership retention and promotional activities.
Maintain gym cleanliness and safety compliance.
Provide tours and guide prospects toward membership presentation.
Assist with events and member appreciation activities.
Report safety or facility concerns to management.