Member Experience & Retention Leader

EŌS Fitness; Rancho Cucamonga (CA); In loco; USD 27.414 - 30.169; Tempo pieno

Vantaggi offerti da questo lavoro

Free membership for you and plus one family member

Discounted Personal Training and merchandise

Employee referral program

Daily Pay offered

Competitive pay plus vacation, holiday, and sick pay

Group Health, dental, vision, and Employee Assistant Program

401(k) with company matching

Personal education growth options

Descrizione del lavoro

EŌS Fitness in Rancho Cucamonga seeks a leader to enhance member experiences and support retention strategies by addressing concerns and leading the front desk team. Proven experience in customer service or leadership is essential, along with excellent communication and problem-solving skills. The role offers various benefits, including free membership for yourself and a family member, competitive pay, and health benefits. Join a diverse and inclusive team dedicated to creating lifetime fans of fitness!

Competenze

• Proven experience in customer service or front-line leadership in fitness, hospitality, or service industry.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Must successfully pass background check.

Mansioni

• Enhance the member experience and address concerns and service issues.
• Support retention strategies and engage members proactively.
• Lead and train the front desk team to provide excellent customer service.

Conoscenze

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Proficiency in fitness management software

Strumenti

Microsoft Office Suite

Social media platforms

Descrizione del lavoro

EŌS Fitness in Rancho Cucamonga seeks a leader to enhance member experiences and support retention strategies by addressing concerns and leading the front desk team. Proven experience in customer service or leadership is essential, along with excellent communication and problem-solving skills. The role offers various benefits, including free membership for yourself and a family member, competitive pay, and health benefits. Join a diverse and inclusive team dedicated to creating lifetime fans of fitness!