Member Experience & Retention Leader
EŌS Fitness
14 days+
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Benefits offered by this job
Job summary
EŌS Fitness in Rancho Cucamonga seeks a leader to enhance member experiences and support retention strategies by addressing concerns and leading the front desk team. Proven experience in customer service or leadership is essential, along with excellent communication and problem-solving skills. The role offers various benefits, including free membership for yourself and a family member, competitive pay, and health benefits. Join a diverse and inclusive team dedicated to creating lifetime fans of fitness!
Qualifications
- Proven experience in customer service or front-line leadership in fitness, hospitality, or service industry.
- Ability to multitask and thrive in a fast-paced, customer-facing environment.
- Must successfully pass background check.
Responsibilities
- Enhance the member experience and address concerns and service issues.
- Support retention strategies and engage members proactively.
- Lead and train the front desk team to provide excellent customer service.
Skills
Customer service experience
Excellent communication skills
Problem-solving skills
Organizational skills
Proficiency in fitness management software
Tools
Microsoft Office Suite
Social media platforms
Job description
EŌS Fitness in Rancho Cucamonga seeks a leader to enhance member experiences and support retention strategies by addressing concerns and leading the front desk team. Proven experience in customer service or leadership is essential, along with excellent communication and problem-solving skills. The role offers various benefits, including free membership for yourself and a family member, competitive pay, and health benefits. Join a diverse and inclusive team dedicated to creating lifetime fans of fitness!
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