Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; San Bernardino (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for self and family member

Discounted personal training

Competitive pay with benefits

401(k) with company matching

Daily Pay offered

Job summary

EōS Fitness in San Bernardino is seeking a Member Experience Manager to enhance customer satisfaction by addressing member concerns and training front desk staff. The ideal candidate will have a background in customer service, particularly within the fitness or hospitality industry, and possess strong communication and organizational skills.

Responsibilities include monitoring member satisfaction, resolving service issues, and ensuring a clean and friendly gym environment. Benefits include a competitive salary, free memberships, and professional development opportunities.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness.
• Excellent communication skills, both written and verbal.
• Ability to multitask and thrive in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Knowledge of fitness industry operations and billing processes.

Responsibilities

• Identify ways to enhance the member experience.
• Resolve member concerns and billing issues promptly.
• Monitor trends in member satisfaction and provide actionable insights.
• Collaborate with department managers to improve facilities and services.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in San Bernardino is seeking a Member Experience Manager to enhance customer satisfaction by addressing member concerns and training front desk staff. The ideal candidate will have a background in customer service, particularly within the fitness or hospitality industry, and possess strong communication and organizational skills.

Responsibilities include monitoring member satisfaction, resolving service issues, and ensuring a clean and friendly gym environment. Benefits include a competitive salary, free memberships, and professional development opportunities.