Member Experience Leader: Elevate Service & Retention

Dormont Manufacturing Co; Ladera Ranch (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership

Discounted personal training

Employee referral program

401(k) with company matching

Competitive pay

Health, dental, and vision insurance

Job summary

EōS Fitness is looking for a dynamic Member Experience Manager in Ladera Ranch, CA. This role involves delivering exceptional customer service, resolving issues, and training the front desk staff to create a vibrant gym environment. The ideal candidate will embody EōS's core values, engage with members, and help maintain a welcoming atmosphere.

With a pay range of $19.90—$21.90, benefits include a free membership, discounted personal training, health insurance, and more. Join our energetic team, develop your career, and make a difference in our community!

Qualifications

• Experience in customer service or front-line leadership in relevant industries.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.

Responsibilities

• Deliver exceptional customer service and resolve member concerns.
• Train and develop front desk staff in collaboration with managers.
• Monitor member satisfaction trends and provide improvement insights.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Multitasking

Proficiency with fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness is looking for a dynamic Member Experience Manager in Ladera Ranch, CA. This role involves delivering exceptional customer service, resolving issues, and training the front desk staff to create a vibrant gym environment. The ideal candidate will embody EōS's core values, engage with members, and help maintain a welcoming atmosphere.

With a pay range of $19.90—$21.90, benefits include a free membership, discounted personal training, health insurance, and more. Join our energetic team, develop your career, and make a difference in our community!