Member Experience Lead | Retention & Service Champion

EōS Fitness; Irvine (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for yourself and a family member

Discounted Personal Training and merchandise

401(k) with company matching

Competitive pay plus vacation, holiday, and sick pay

Group Health, dental, vision benefits

Daily Pay offered

Personal education growth options

Job summary

EōS Fitness is seeking a dedicated professional to enhance the member experience in Irvine, California. The role emphasizes exceptional customer service and team leadership, aligning with our core values to create loyal members.

Responsibilities include addressing member concerns, monitoring satisfaction trends, and collaborating with department managers. Candidates should possess strong communication skills and a background in customer service, preferably in the fitness industry. Join us for a fulfilling career in a dynamic environment!

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Excellent communication (written and verbal), problem-solving, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.
• Knowledge of fitness industry operations, including membership management and billing processes.

Responsibilities

• Identify enhancements to the member experience.
• Serve as first point of contact for member concerns.
• Address member complaints professionally and empathetically.
• Develop strategies to engage members.
• Monitor trends in member satisfaction to improve retention.
• Collaborate with managers on member surveys and feedback.
• Maintain communication with members.
• Manage online reputation by reviewing member comments.
• Lead and coach the front desk team.
• Support facility operations for best member experience.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Multitasking ability

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness is seeking a dedicated professional to enhance the member experience in Irvine, California. The role emphasizes exceptional customer service and team leadership, aligning with our core values to create loyal members.

Responsibilities include addressing member concerns, monitoring satisfaction trends, and collaborating with department managers. Candidates should possess strong communication skills and a background in customer service, preferably in the fitness industry. Join us for a fulfilling career in a dynamic environment!