Member Experience Lead - Service & Retention

EōS Fitness; San Fernando (CA); On-site; USD 28,750 - 31,505; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Competitive pay plus vacation and sick pay

401(k) with company matching

Job summary

EōS Fitness is seeking a highly organized Member Experience Manager to ensure outstanding service for its members in San Fernando, California. This role involves addressing member feedback and complaints, monitoring satisfaction trends, and collaborating with the team to foster a positive environment.

The ideal candidate should have a strong background in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. The position offers competitive pay and various benefits, including health coverage and free membership.

Qualifications

• Proven experience in customer service or front‑line leadership, preferably in the fitness industry.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to multitask.

Responsibilities

• Deliver best-in-class service to EōS members and guests.
• Address member concerns and resolve billing issues.
• Monitor trends in member satisfaction.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Proficiency with fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness is seeking a highly organized Member Experience Manager to ensure outstanding service for its members in San Fernando, California. This role involves addressing member feedback and complaints, monitoring satisfaction trends, and collaborating with the team to foster a positive environment.

The ideal candidate should have a strong background in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. The position offers competitive pay and various benefits, including health coverage and free membership.