Member Experience Leader – Free Gym Membership

Dormont Manufacturing Co; Cypress (CA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

401(k) with company matching

Job summary

EōS Fitness in Cypress, California, is looking for a dynamic Member Experience Manager who will enhance customer service and oversee front desk operations. Responsibilities include resolving member issues, training staff, and monitoring satisfaction trends to improve retention.

The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Benefits include a competitive salary, free membership for you and a family member, and health insurance options.

Qualifications

• Proven experience in customer service or front-line leadership.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Enhance member experience through initiative.
• Serve as first contact for member concerns.
• Support online reputation management.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Fitness management software

Job description

EōS Fitness in Cypress, California, is looking for a dynamic Member Experience Manager who will enhance customer service and oversee front desk operations. Responsibilities include resolving member issues, training staff, and monitoring satisfaction trends to improve retention.

The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Benefits include a competitive salary, free membership for you and a family member, and health insurance options.