Member Experience Leader — Retention & Service Excellence

EŌS Fitness; Lake Elsinore (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and family member

Discounted Personal Training

Daily Pay offered

Competitive pay plus vacation benefits

401(k) + Company matching

Job summary

EŌS Fitness is seeking a dedicated Customer Experience Leader to develop a team focused on creating exceptional member experiences in Lake Elsinore, California. This role involves handling member concerns, implementing retention strategies, and leading the front desk team to uphold company values. It requires proven customer service skills, experience in a leadership role within the fitness or hospitality sector, and the ability to thrive in a dynamic environment. Competitive compensation and benefits are offered.

Qualifications

• Proven experience in customer service or front-line leadership.
• Knowledge of fitness industry operations, including membership management.
• Ability to work in a fast-paced, customer-facing environment.

Responsibilities

• Enhance the member experience and address member concerns.
• Support retention strategies and monitor satisfaction trends.
• Collaborate with managers to address feedback and improve services.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Strong organizational skills

Proficiency with fitness management software

Ability to multitask

Tools

Microsoft Office Suite

Fitness management software

Social media platforms

Job description

EŌS Fitness is seeking a dedicated Customer Experience Leader to develop a team focused on creating exceptional member experiences in Lake Elsinore, California. This role involves handling member concerns, implementing retention strategies, and leading the front desk team to uphold company values. It requires proven customer service skills, experience in a leadership role within the fitness or hospitality sector, and the ability to thrive in a dynamic environment. Competitive compensation and benefits are offered.