Member Experience & Retention Champion

YouFit; Miami (FL); On-site; USD 29,000 - 42,000; Full time

Job summary

YouFit Gyms is seeking a Member Experience Specialist to deliver outstanding service and ensure every member and guest has a top-tier experience. You will greet members, answer questions, process check-ins, handle payments, and support retention efforts while promoting memberships and services.

Daily tasks include enforcing gym policies, keeping facilities clean, assisting with tours, and supporting events. The role requires strong customer service, English proficiency, and flexible hours.

Qualifications

• Excellent customer service and communication skills.
• Ability to engage with members, guests, and prospects in a friendly manner.
• Strong multitasking and organizational abilities in a fast-paced gym environment.
• Basic computer skills for check-ins and account updates.
• Experience handling transactions and balancing a cash drawer.

Responsibilities

• Deliver outstanding member service and apply the 10/5 rule.
• Monitor gym access and assist with check-ins and alerts.
• Assist with membership and personal training retention efforts.
• Manage calls and direct inquiries to appropriate departments.
• Perform opening/closing duties and cash handling tasks.
• Enforce gym policies and maintain cleanliness across all areas.
• Clean and sanitize equipment and facilities regularly.
• Report safety or maintenance concerns to management.
• Support events and member appreciation activities.

Skills

Customer service

Member engagement

Cash handling

Sales & retention

Communication

Team player

Tools

POS system

Account management tools

Job description

YouFit Gyms is seeking a Member Experience Specialist to deliver outstanding service and ensure every member and guest has a top-tier experience. You will greet members, answer questions, process check-ins, handle payments, and support retention efforts while promoting memberships and services.

Daily tasks include enforcing gym policies, keeping facilities clean, assisting with tours, and supporting events. The role requires strong customer service, English proficiency, and flexible hours.