Member Experience Pro: Customer Service & Retention

YouFit; Miami (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Employee Benefits

Job summary

YouFit Gyms is seeking a dedicated Member Experience Specialist to deliver exceptional service to members and guests. You will create a welcoming atmosphere, assist with memberships, tours, and inquiries, and help maintain a clean, safe gym environment.

The role emphasizes high-quality customer interactions, flexible hours, cash handling, and a proactive approach to resolving member concerns to promote ongoing memberships and positive guest experiences.

Qualifications

• Must be 18 years or older.
• Proficient in reading, speaking, and writing in English.
• Availability to work flexible hours including mornings, evenings, weekends, and holidays.
• Strong customer service skills and ability to engage positively with members, guests, and prospects.
• Basic computer skills for processing check-ins and updating accounts.
• Ability to balance a cash drawer and follow cash-handling procedures.
• Ability to enforce gym policies professionally and resolve member concerns.

Responsibilities

• Deliver outstanding member service and greet members warmly.
• Monitor gym access and ensure active accounts per policy.
• Assist with membership and personal training retention strategies.
• Handle calls and direct inquiries to appropriate departments.
• Process payments and manage cash drawer at POS.
• Maintain cleanliness and safety across gym areas.
• Report safety, facility, or equipment concerns to management.
• Provide engaging tours to prospects and support membership presentations.

Skills

Customer service

Multitasking

Cash handling

English proficiency

Flexibility

Teamwork

Tools

POS system

Job description

YouFit Gyms is seeking a dedicated Member Experience Specialist to deliver exceptional service to members and guests. You will create a welcoming atmosphere, assist with memberships, tours, and inquiries, and help maintain a clean, safe gym environment.

The role emphasizes high-quality customer interactions, flexible hours, cash handling, and a proactive approach to resolving member concerns to promote ongoing memberships and positive guest experiences.