Gym Member Experience & Retention Specialist

YouFit; Florida; In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

YouFit Gyms is seeking a Member Experience Specialist to deliver outstanding service and support to members and guests on-site. You will greet and assist, manage check-ins, handle memberships, and guide prospects through tours and presentations.

Responsibilities include handling payments, maintaining cleanliness, enforcing policies, and supporting events to foster a welcoming community and retain members.

Competenze

• Must be at least 18 years old.
• Proficient in reading, speaking, and writing in English.
• Availability to work flexible hours including mornings, evenings, weekends and holidays.
• Strong customer service skills with positive engagement.
• Basic computer skills for processing check-ins and updating accounts.
• Ability to balance a cash drawer and follow cash-handling procedures.
• Ability to enforce gym policies professionally and resolve member concerns.
• Ability to maintain gym cleanliness and follow cleaning checklists.

Mansioni

• Deliver Outstanding Member Service - create a welcoming environment and greet members.
• Monitor Gym Access - manage check-ins and member alerts per policy.
• Handle Member accounts - answer questions and update information.
• Answer and Direct Calls - provide accurate info and route inquiries.
• Assist with Membership & Personal Training Retention - engage and offer solutions.
• Open & Close Duties - follow procedures to prepare the gym for members.
• Process Payments & Manage Cash Drawer - handle POS transactions and balance cash.
• Enforce Gym Policies & Maintain Standards - ensure dress code and guest rules are followed.
• Maintain Cleanliness - complete cleaning checklists and fixtures daily.
• Report Safety or Maintenance Issues - escalate hazards to management.
• Support Events and Member Tours - engage prospects and facilitate tours.

Conoscenze

Customer service

Cash handling

Multitasking

Communication

Teamwork

English proficiency

Strumenti

POS system

Descrizione del lavoro

YouFit Gyms is seeking a Member Experience Specialist to deliver outstanding service and support to members and guests on-site. You will greet and assist, manage check-ins, handle memberships, and guide prospects through tours and presentations.

Responsibilities include handling payments, maintaining cleanliness, enforcing policies, and supporting events to foster a welcoming community and retain members.