Member Experience Pro: Welcome Guests & Grow Memberships

YouFit; Wellington (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

YouFit Gyms is seeking a dedicated Member Experience Specialist in Wellington, FL to deliver outstanding service and ensure a welcoming gym environment. You will manage check-ins, assist with accounts, and support retention efforts while upholding YouFit policies and cleanliness standards.

The role requires strong customer service, cash handling, and multi-tasking abilities, with a focus on creating a positive member journey and seamless operations across daily tasks.

Qualifications

• Must be at least 18 years of age.
• Proficient in reading, speaking, and writing in English.
• Availability to work flexible hours including mornings, evenings, weekends and holidays.
• Strong customer service skills with positive engagement.
• Ability to follow cleaning procedures safely and effectively.

Responsibilities

• Deliver outstanding member service and greet members following the 10/5 rule.
• Monitor gym access and assist with check-ins and alerts.
• Assist with member accounts and handle questions both in person and by phone.
• Answer and direct calls to appropriate departments as needed.
• Support retention efforts for memberships and personal training services.
• Perform opening and closing duties to ensure gym readiness.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Teamwork

English proficiency

Tools

POS system

Job description

YouFit Gyms is seeking a dedicated Member Experience Specialist in Wellington, FL to deliver outstanding service and ensure a welcoming gym environment. You will manage check-ins, assist with accounts, and support retention efforts while upholding YouFit policies and cleanliness standards.

The role requires strong customer service, cash handling, and multi-tasking abilities, with a focus on creating a positive member journey and seamless operations across daily tasks.