Member Experience & Membership Advisor

YouFit; Florida; Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

YouFit Gyms is seeking a Member Experience Specialist to deliver exceptional customer service, greet and assist members, and promote memberships and offerings. You will ensure a welcoming gym environment, manage accounts, handle calls, and support retention initiatives while maintaining cleanliness and safety across all areas.

The role emphasizes engaging with members, following cleaning checklists, and providing a positive, proactive experience as part of the YouFit team.

Formación

• Must be at least 18 years old.
• Proficient in reading, speaking, and writing in English.
• Availability to work flexible hours including mornings, evenings, weekends and holidays.
• Strong customer service skills.
• Basic computer skills for processing check-ins and updating accounts.

Responsabilidades

• Deliver outstanding member service and uphold a welcoming environment.
• Monitor gym access and verify active accounts per policy.
• Assist with membership and personal training retention efforts.
• Handle incoming calls and direct inquiries appropriately.
• Perform opening/closing duties and manage POS transactions.
• Maintain gym cleanliness and report safety or facility concerns.

Conocimientos

Customer service

English proficiency

Multilingual (favored)

Flexibility

Cash handling

Cleaning procedures

Communication

Herramientas

POS system

Descripción del empleo

YouFit Gyms is seeking a Member Experience Specialist to deliver exceptional customer service, greet and assist members, and promote memberships and offerings. You will ensure a welcoming gym environment, manage accounts, handle calls, and support retention initiatives while maintaining cleanliness and safety across all areas.

The role emphasizes engaging with members, following cleaning checklists, and providing a positive, proactive experience as part of the YouFit team.