Member Experience Pro: Gym Concierge & Retention

YouFit; Miami (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

YouFit Gyms is seeking a Part Time Member Experience Specialist in Miami. You will deliver exceptional member service, create a welcoming environment, and support membership promotions while assisting with guest inquiries and account-related questions.

The role emphasizes accurate cash handling, POS transactions, and maintaining a clean, safe facility to ensure a superior gym experience. The position requires strong communication in English, a friendly demeanor, and flexibility to work mornings,

Qualifications

• Must provide excellent customer service and ensure a welcoming gym environment.
• Ability to answer questions, process memberships, and assist with accounts.
• Proficient in handling transactions and balancing cash drawers.
• Strong communication skills in English; multilingual abilities are a plus.

Responsibilities

• Deliver outstanding member service and greet members as they enter the gym.
• Monitor gym access and verify member accounts at check-in.
• Assist with membership updates and respond to member inquiries by phone or in person.
• Process payments at the POS and balance the cash drawer per procedures.
• Guide prospects through tours and assist with membership presentations.
• Maintain gym cleanliness and daily cleaning checklists.

Skills

Customer service

Cash handling

English fluency

Multilingual

Job description

YouFit Gyms is seeking a Part Time Member Experience Specialist in Miami. You will deliver exceptional member service, create a welcoming environment, and support membership promotions while assisting with guest inquiries and account-related questions.

The role emphasizes accurate cash handling, POS transactions, and maintaining a clean, safe facility to ensure a superior gym experience. The position requires strong communication in English, a friendly demeanor, and flexibility to work mornings,