Member Experience Pro: Service, Retention & Tours

YouFit; Florida; On-site; USD 32,000 - 40,000; Full time

Job summary

YouFit Gyms is seeking a Member Experience Specialist in Florida to provide exceptional customer service, greet members, and support daily gym operations. You will manage member accounts, process payments at the POS, and contribute to retention efforts while maintaining a welcoming environment.

The role emphasizes strong communication, multitasking, and the ability to work flexible hours to meet member needs at the front desk and throughout the gym.

Qualifications

• Proven customer service experience in a retail or fitness environment.
• Able to handle cash and process transactions accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver outstanding member service by greeting and assisting members and guests.
• Monitor gym access and assist with check-ins and memberships.
• Handle member accounts and answer questions over the phone or in person.
• Process payments at the POS and balance the cash drawer.
• Support member retention efforts and assist with promotional activities.

Skills

Customer service

Cash handling

Communication

Multitasking

English proficiency

Tools

POS system

Job description

YouFit Gyms is seeking a Member Experience Specialist in Florida to provide exceptional customer service, greet members, and support daily gym operations. You will manage member accounts, process payments at the POS, and contribute to retention efforts while maintaining a welcoming environment.

The role emphasizes strong communication, multitasking, and the ability to work flexible hours to meet member needs at the front desk and throughout the gym.