Member Experience & Retention Specialist

YouFit; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee benefits

Job summary

YouFit is seeking a Member Service Specialist to deliver exceptional service at the front desk in Miami. You will greet members and guests, manage check-ins, answer questions, process payments, and assist with membership updates.

In this role you’ll support retention efforts, enforce gym policies, and help create an engaging, welcoming environment. Strong communication and teamwork are essential for success.

Qualifications

• Must be at least 18 years old and fluent in English.
• Available to work flexible hours, including mornings, evenings, weekends, and holidays.
• Strong customer service and front desk skills.
• Ability to process check-ins, handle transactions, and manage accounts.
• Basic computer skills and cash-handling accuracy.
• Team-oriented with proactive problem-solving.

Responsibilities

• Greet members, guests and prospects to create a welcoming environment.
• Manage member check-ins and verify account status.
• Answer phone calls and provide accurate information.
• Assist with account updates, payments and past-due balances.
• Support retention by addressing cancellations and offering solutions.
• Process transactions and manage cash drawer for purchases and passes.
• Enforce gym policies to maintain a safe, respectful environment.
• Perform opening/closing duties as required.
• Help maintain a clean, organized front desk and facility.
• Introduce prospects to membership options and guide them through sign-up.

Skills

Customer service

Multitasking

Cash handling

Communication

Teamwork

Problem solving

Basic computer literacy

Tools

POS system

Cash drawer management

Job description

YouFit is seeking a Member Service Specialist to deliver exceptional service at the front desk in Miami. You will greet members and guests, manage check-ins, answer questions, process payments, and assist with membership updates.

In this role you’ll support retention efforts, enforce gym policies, and help create an engaging, welcoming environment. Strong communication and teamwork are essential for success.