Member Experience Pro - Retention, Tours & Service

YouFit; Florida; On-site; USD 24,000 - 32,000; Full time

Job summary

YouFit Gyms is seeking a Member Experience Specialist in Florida to deliver exceptional customer service and promote memberships. You will ensure a welcoming atmosphere, assist with check-ins, handle payments, and uphold gym policies.

The role requires strong multitasking and communication skills and offers opportunities for career growth. Responsibilities include opening/closing duties, cash handling, and assisting with events and tours for prospects, while maintaining a clean, safe, and

Qualifications

• Must be at least 18 years old.
• Fluent in reading, speaking, and writing English.
• Availability for flexible hours including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver outstanding member service and create a welcoming environment.
• Monitor gym access and manage member accounts and alerts.
• Answer and direct calls, routing inquiries to the appropriate department.
• Assist with membership and personal training retention efforts.
• Perform opening and closing duties and manage cash transactions.
• Balance the cash drawer and follow cash-handling procedures.
• Enforce gym policies and maintain cleanliness across all areas.
• Report safety, facility, or equipment concerns to management.
• Keep restrooms, locker rooms, and workout spaces clean and sanitized.
• Assist with events and member tours to promote memberships.

Skills

Customer service

Cash handling

Communication

Multitasking

English fluency

Education

High school diploma

Tools

POS system

Job description

YouFit Gyms is seeking a Member Experience Specialist in Florida to deliver exceptional customer service and promote memberships. You will ensure a welcoming atmosphere, assist with check-ins, handle payments, and uphold gym policies.

The role requires strong multitasking and communication skills and offers opportunities for career growth. Responsibilities include opening/closing duties, cash handling, and assisting with events and tours for prospects, while maintaining a clean, safe, and