Member Experience Pro | Hybrid, Charleston

TEKsystems; Charleston (SC); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

Healthcare coverage

Student loan assistance

Paid parental leave

Life & disability insurance

Wellness programs

Job summary

TEKsystems in Charleston, SC is seeking a Member Experience Associate for a hybrid work arrangement. The role focuses on delivering exceptional customer service, handling inquiries, resolving concerns, and documenting interactions across multiple systems.

The position emphasizes career growth, internal development, and comprehensive benefits. The organization supports training, mentorship, and multiple advancement paths, with a 53,000 USD annual salary and overtime eligibility.

Qualifications

• Candidates from hospitality, restaurants, retail, banking, healthcare administration, call centers, education, property management, customer support, or other service-centered industries are encouraged to apply.
• If you've built strong customer relationships, solved problems under pressure, and enjoy making a positive impact, your experience can translate well into this role.
• No insurance experience is required. The organization provides thorough training and ongoing development to help employees succeed and continue advancing throughout their careers.

Responsibilities

• Serve as a primary point of contact for members seeking support and guidance
• Handle inbound inquiries while delivering an exceptional service experience
• Resolve concerns through effective communication and problem-solving
• Document interactions and navigate multiple systems efficiently
• Build lasting relationships through empathy, professionalism, and attention to detail

Skills

Customer service

People skills

Relationship building

Communication

Tools

CRM software

Job description

TEKsystems in Charleston, SC is seeking a Member Experience Associate for a hybrid work arrangement. The role focuses on delivering exceptional customer service, handling inquiries, resolving concerns, and documenting interactions across multiple systems.

The position emphasizes career growth, internal development, and comprehensive benefits. The organization supports training, mentorship, and multiple advancement paths, with a 53,000 USD annual salary and overtime eligibility.