Hybrid Customer Care Specialist | Growth & Training

TEKsystems; Charleston (SC); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

Student loan assistance

Healthcare coverage

Paid parental leave

Comprehensive training and onboarding

Job summary

TEKsystems in Charleston, SC is seeking a Customer Care Representative for a hybrid role. You will guide members, address inquiries, and provide a concierge-level service while documenting interactions in multiple systems.

The position emphasizes training, internal growth, and a comprehensive benefits package, with a schedule that combines on-site and remote work and a consistent 9:00 AM–6:00 PM day.

Qualifications

• Customer service or call center experience preferred.
• Strong communication and problem-solving skills.
• Empathy and active listening essential.
• Willingness to learn and grow within company.

Responsibilities

• Serve as a trusted resource for members seeking assistance and support.
• Handle inbound inquiries while delivering a concierge-level customer experience.
• Resolve concerns through active listening, empathy, and critical thinking.
• Manage multiple systems while documenting interactions accurately.
• Build meaningful relationships through professional and personalized service.

Skills

Customer service

Communication

Problem solving

Empathy

Job description

TEKsystems in Charleston, SC is seeking a Customer Care Representative for a hybrid role. You will guide members, address inquiries, and provide a concierge-level service while documenting interactions in multiple systems.

The position emphasizes training, internal growth, and a comprehensive benefits package, with a schedule that combines on-site and remote work and a consistent 9:00 AM–6:00 PM day.