Hybrid Member Services Specialist – Remote & Overtime

Newsletter Jobs; Charleston (SC); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Commuter support

Overtime pay

Performance bonus

Salary reviews every 6 months

Home office equipment provided

Job summary

PURE is seeking a dedicated Member Services Associate in Charleston/Scottsdale to support our members across phone, email, text, and live chat. You will assist with billing, policy changes, renewals, and guide members through our online portal.

The role combines in-office days with remote work and starts with a comprehensive onboarding program. You will work a 40-hour week, with overtime opportunities during peak periods, and receive a starting salary of $53,000 plus a performance bonus and

Qualifications

• Comfortable using a computer and switching between apps to complete tasks.
• Ability to prioritize, remember details, and think critically under pressure.
• Strong written and verbal communication with integrity.

Responsibilities

• Respond to member inquiries by phone, email, text, and live chat.
• Provide accurate support for billing, policy changes, renewals, and the online portal.

Job description

PURE is seeking a dedicated Member Services Associate in Charleston/Scottsdale to support our members across phone, email, text, and live chat. You will assist with billing, policy changes, renewals, and guide members through our online portal.

The role combines in-office days with remote work and starts with a comprehensive onboarding program. You will work a 40-hour week, with overtime opportunities during peak periods, and receive a starting salary of $53,000 plus a performance bonus and