Member Experience Specialist

TEKsystems; Charleston (SC); Ibrido; USD 48.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) match

Tuition reimbursement

Healthcare coverage

Paid parental leave

Descrizione del lavoro

TEKsystems is seeking a Member Experience Specialist for a hybrid role in Charleston, SC. The position balances onsite collaboration with remote work, focusing on delivering high-quality service to members through phone-based interactions.

The role emphasizes problem-solving, relationship-building, and documenting member interactions across multiple systems, with clear opportunities for growth and training included in the onboarding process.

Competenze

• Experience in customer-facing roles preferred.
• Ability to build relationships with customers and solve problems.
• Comfort working in a hybrid Charleston, SC environment.

Mansioni

• Serve as a trusted resource for members seeking guidance and support.
• Deliver exceptional service through phone-based customer interactions.
• Resolve questions and concerns with professionalism and empathy.
• Manage multiple systems while accurately documenting member interactions.
• Create positive experiences that strengthen customer relationships and loyalty.

Conoscenze

Customer service

Relationship building

Communication

Descrizione del lavoro

Member Experience Specialist | Hybrid | Charleston, SC

Ready to join a company where exceptional service is rewarded with real career growth? This opportunity is ideal for professionals who enjoy helping people, solving problems, and building relationships. You'll join an organization known for investing in its employees through training, mentorship, and well-defined advancement opportunities into leadership and specialized business functions.

Compensation & Schedule

• $53,000 annual salary + overtime eligibility
• Hybrid schedule: 3 days onsite, 2 days remote
• Comprehensive paid training and onboarding program
• Consistent schedule of 9:00 AM - 6:00 PM
• Occasional Saturdays required (up to 8-12 annually depending on assignment)

Why This Opportunity Gets Attention

• Employees are regularly promoted into leadership, operations, training, and other growth-focused roles
• Extensive coaching, mentorship, and professional development resources
• Opportunity to build a long-term career with a stable and growing organization
• Excellent benefits package including 401(k) match, tuition reimbursement, student loan assistance, healthcare coverage, and paid parental leave
• People-first culture that values performance, development, and employee success

What You'll Do

• Serve as a trusted resource for members seeking guidance and support
• Deliver exceptional service through phone-based customer interactions
• Resolve questions and concerns with professionalism and empathy
• Manage multiple systems while accurately documenting member interactions
• Create positive experiences that strengthen customer relationships and loyalty

Ideal Backgrounds

Candidates from hospitality, restaurants, retail, banking, healthcare administration, education, call centers, customer support, or other service-focused environments are encouraged to apply. If you've built strong relationships with customers and enjoy helping people, your experience can translate well into this career opportunity.

No insurance experience required. Paid training is provided, and the organization is committed to helping employees develop the skills needed to succeed and grow.

Location: Charleston, SC

Compensation: $53,000 annually + overtime eligibility

Schedule: Hybrid (3 days onsite / 2 days remote) | 9:00 AM - 6:00 PM | Occasional Saturdays required

#eastpriority26

Job Type & Location

This is a Permanent position based out of Charleston, SC.

Pay And Benefits

The pay range for this position is $53000.00 - $53000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Retirement & Savings 401k match
• Student loan repayment assistance
• Life and disability insurance
• Financial wellness education programs and tools
• Health & Wellness Comprehensive medical, dental and vision coverage
• Wellness program 24/7 Telemedicine
• Health Savings & Flexible Spending Accounts
• Second opinion provider
• Passions & work/life balance
• Flexible PTO
• Membership for Headspace mindfulness and meditation
• Tuition and passion course reimbursement
• Family planning
• Fully paid parental leave
• Fertility benefits & support
• Adoption assistance
• Nursing mother support
• Child care and tutoring benefits

Job Type & Location

This is a Permanent position based out of Charleston, SC.

Workplace Type

This is a hybrid position in Charleston,SC.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.