Hybrid Member Services Specialist

PURE Insurance; South Carolina; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Commuter Support ($100/month).

Exceptional Performance Bonus ($500/月)

Job summary

PURE Insurance in Charleston is seeking a Member Services Associate to respond to member inquiries by phone, email, text, and live chat, and to assist with billing, policy changes, renewals, and the online portal with accuracy and empathy.

The role is full-time with a hybrid schedule (3 days in-office, 2 days remote). It offers a starting salary of $53,000, potential overtime, and a monthly $500 Exceptional Performance bonus, plus ongoing opportunities for salary increases after onboarding.

Qualifications

• You adapt to a computer-based work environment and switch between multiple applications efficiently.
• Strong communication skills, both written and spoken, are essential for clear member interactions.
• You demonstrate integrity and reliability in handling member information.

Responsibilities

• Respond to member inquiries via phone, email, text, and live chat.
• Assist with billing inquiries, policy changes, renewals, and using the online portal with accuracy.

Skills

Customer service

Multitasking

Communication

Integrity

Critical thinking

Job description

PURE Insurance in Charleston is seeking a Member Services Associate to respond to member inquiries by phone, email, text, and live chat, and to assist with billing, policy changes, renewals, and the online portal with accuracy and empathy.

The role is full-time with a hybrid schedule (3 days in-office, 2 days remote). It offers a starting salary of $53,000, potential overtime, and a monthly $500 Exceptional Performance bonus, plus ongoing opportunities for salary increases after onboarding.