Member Experience Advisor - Hybrid Charleston

TEKsystems; Charleston (SC); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

Healthcare coverage

Paid parental leave

Job summary

TEKsystems is seeking a Member Experience Specialist for a hybrid role in Charleston, SC. The position balances onsite collaboration with remote work, focusing on delivering high-quality service to members through phone-based interactions.

The role emphasizes problem-solving, relationship-building, and documenting member interactions across multiple systems, with clear opportunities for growth and training included in the onboarding process.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to build relationships with customers and solve problems.
• Comfort working in a hybrid Charleston, SC environment.

Responsibilities

• Serve as a trusted resource for members seeking guidance and support.
• Deliver exceptional service through phone-based customer interactions.
• Resolve questions and concerns with professionalism and empathy.
• Manage multiple systems while accurately documenting member interactions.
• Create positive experiences that strengthen customer relationships and loyalty.

Skills

Customer service

Relationship building

Communication

Job description

TEKsystems is seeking a Member Experience Specialist for a hybrid role in Charleston, SC. The position balances onsite collaboration with remote work, focusing on delivering high-quality service to members through phone-based interactions.

The role emphasizes problem-solving, relationship-building, and documenting member interactions across multiple systems, with clear opportunities for growth and training included in the onboarding process.