Hybrid Member Services Specialist

PURE Insurance; Charleston (SC); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Commuter assistance $100/mo

Job summary

PURE Insurance is seeking a Member Services Associate in Charleston with a hybrid work setup. You will rapidly respond to member inquiries by phone, email, text, and live chat, and support billing, policy changes, and renewals while guiding members through the online portal.

A strong sense of integrity and clear communication are essential as you balance priorities in a fast-paced environment. The role offers a starting salary of $53,000 with overtime eligibility and a monthly performance bonus,

Qualifications

• Strong customer service mindset with empathy and clear written/oral communication.
• Ability to switch between multiple applications and portals.
• Attention to detail, organization and reliability.

Responsibilities

• Respond to member inquiries via phone, email, text and live chat.
• Provide support for billing inquiries, policy changes, and renewals.
• Assist members with the online portal and self-service tools.

Skills

Customer service

Multitasking

Clear communication

Problem solving

Computer literacy

Tools

CRM basics

Job description

PURE Insurance is seeking a Member Services Associate in Charleston with a hybrid work setup. You will rapidly respond to member inquiries by phone, email, text, and live chat, and support billing, policy changes, and renewals while guiding members through the online portal.

A strong sense of integrity and clear communication are essential as you balance priorities in a fast-paced environment. The role offers a starting salary of $53,000 with overtime eligibility and a monthly performance bonus,