Hybrid Member Services Specialist

PURE Insurance; United States; Hybrid; USD 45,000 - 62,000; Full time

Benefits offered by this job

Commuter stipend

Overtime opportunities

Bonus potential (monthly exceptional)

Paid onboarding

Job summary

PURE Insurance in Charleston is seeking a motivated Member Services Associate for a full-time, hybrid role. The position offers in-office three days and remote two days per week, with a starting salary of $53,000 and opportunities for overtime and performance bonuses.

The role focuses on delivering easy, accurate service to members, handling inquiries about billing, policies, renewals, and guiding customers through the online portal.

Qualifications

• Proficient with standard computer applications and multitasking across programs.
• Strong written and verbal communication skills for phone, email and chat.
• Ability to prioritize tasks and solve problems with integrity.

Responsibilities

• Respond to member inquiries via phone, email, text and live chat.
• Provide billing, policy change and renewal support, and assist with the online portal.

Job description

PURE Insurance in Charleston is seeking a motivated Member Services Associate for a full-time, hybrid role. The position offers in-office three days and remote two days per week, with a starting salary of $53,000 and opportunities for overtime and performance bonuses.

The role focuses on delivering easy, accurate service to members, handling inquiries about billing, policies, renewals, and guiding customers through the online portal.