Hybrid Customer Relations Specialist

TEKsystems; Charleston (SC); Ibrido; USD 48.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) match

Healthcare coverage

Tuition reimbursement

Student loan support

Paid time off

Headspace mindfulness membership

Parental leave

Descrizione del lavoro

TEKsystems is hiring a Customer Relations Representative in Charleston, SC on a Hybrid schedule. The role combines onsite and remote work with a consistent 9:00 AM - 6:00 PM schedule and occasional Saturdays.

The position emphasizes strong customer service skills, training, and career growth within a supportive team environment. You will handle account inquiries, provide courteous service over the phone, and document interactions across multiple systems.

Competenze

• Customer service background across hospitality, retail, banking, healthcare, or related fields.
• Strong communication and empathy when assisting customers.
• Ability to multi-task and document interactions accurately across systems.

Mansioni

• Assist members with account, service, and support inquiries.
• Provide high-quality service through phone-based interactions.
• Identify solutions and guide customers through next steps.
• Accurately document interactions while working across multiple systems.
• Build trust and confidence through empathy and professionalism.

Conoscenze

Customer service

Communication

Empathy

Multitasking

Problem solving

Strumenti

CRM software

Descrizione del lavoro

TEKsystems is hiring a Customer Relations Representative in Charleston, SC on a Hybrid schedule. The role combines onsite and remote work with a consistent 9:00 AM - 6:00 PM schedule and occasional Saturdays.

The position emphasizes strong customer service skills, training, and career growth within a supportive team environment. You will handle account inquiries, provide courteous service over the phone, and document interactions across multiple systems.