Member Experience Pro — Gym Front Desk & Retention

Paycom - ATS; Midlothian (VA); On-site; USD 32,000 - 38,000; Full time

Job summary

YouFit Gyms is seeking a Member Experience Specialist to deliver outstanding service, greet members, and support their fitness journey. You will manage check-ins, handle inquiries, and assist with memberships while promoting offerings.

The role also covers payments, maintaining cleanliness, and ensuring a safe, welcoming environment for every guest. Ideal candidates are 18+, fluent in English, and flexible to work mornings, evenings, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• Proficient in reading, speaking, and writing in English.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• Ability to balance a cash drawer and process payments.
• Strong customer service and problem-solving skills.

Responsibilities

• Deliver outstanding member service and greet members; apply the 10/5 rule.
• Monitor gym access and enforce check-ins and policies.
• Assist with membership and personal training retention strategies.
• Process payments at the POS and balance the cash drawer.
• Maintain gym cleanliness and report safety or facility concerns.

Skills

Customer service

English fluency

Multitasking

Cash handling

Teamwork

Problem solving

Tools

POS system

Job description

YouFit Gyms is seeking a Member Experience Specialist to deliver outstanding service, greet members, and support their fitness journey. You will manage check-ins, handle inquiries, and assist with memberships while promoting offerings.

The role also covers payments, maintaining cleanliness, and ensuring a safe, welcoming environment for every guest. Ideal candidates are 18+, fluent in English, and flexible to work mornings, evenings, weekends, and holidays.