Member Experience Specialist — Front Desk & Retention

YouFit; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee benefits

Job summary

YouFit Gyms is seeking a Member Service Specialist to warmly greet members, manage check-ins, and answer inquiries at the front desk. You will handle account updates, process payments, and support retention by offering solutions to members considering cancellations.

This on-site role requires a friendly demeanor, strong cash-handling, and the ability to multitask in a fast-paced environment. Join a team that emphasizes outstanding service, gym policy enforcement, and a welcoming facility

Qualifications

• Strong customer service skills with a friendly, professional demeanor.
• Basic cash-handling and transaction processing abilities.
• Ability to multitask in a fast-paced gym front desk environment.
• Proficient reading, writing, and speaking English; multilingual a plus.
• Team-oriented mindset with proactive problem-solving approach.

Responsibilities

• Deliver exceptional customer service by greeting members, guests and prospects warmly.
• Manage member check-ins, verify status, and address alerts.
• Handle inquiries by phone and provide accurate information.
• Assist with account updates, payments, and past-due balances.
• Process transactions and manage cash drawer with accuracy.
• Enforce gym policies and maintain a safe, respectful environment.
• Assist with opening/closing duties and keep front desk clean and organized.
• Guide prospects through membership options and understand their fitness needs.

Skills

Customer service

Cash handling

Multi-tasking

English proficiency

Team player

Tools

POS software

Job description

YouFit Gyms is seeking a Member Service Specialist to warmly greet members, manage check-ins, and answer inquiries at the front desk. You will handle account updates, process payments, and support retention by offering solutions to members considering cancellations.

This on-site role requires a friendly demeanor, strong cash-handling, and the ability to multitask in a fast-paced environment. Join a team that emphasizes outstanding service, gym policy enforcement, and a welcoming facility