Member Experience Specialist

YouFit; North Carolina; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee benefits

Job summary

YouFit Gyms is seeking a Member Service Specialist to deliver an outstanding front-desk experience, greet members and guests, and manage smooth check-ins. You’ll answer questions, assist with account updates and payments, and help with retention efforts.

You will process transactions, enforce policies, and support opening/closing duties while maintaining a clean front area. Fluency in English, 18+ years old, and flexibility to work mornings, evenings, weekends, and holidays are required.

Qualifications

• Must be 18 years or older.
• Proficient in reading, speaking, and writing English.
• Availability for flexible hours including mornings, evenings, weekends, and holidays.
• Strong customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic arithmetic and cash-handling abilities.

Responsibilities

• Deliver exceptional customer service at the front desk and greet members and guests.
• Manage member check-ins, verify status, and address alerts.
• Answer phone calls and assist members with information and inquiries.
• Assist with account updates, payments, and past-due balances.
• Support retention efforts by addressing cancellations with solutions.
• Process transactions and manage the cash drawer accurately.
• Enforce gym policies to maintain a safe, respectful environment.
• Perform opening and closing duties and keep the facility clean.
• Engage with prospects to introduce membership options and guide them.

Skills

Customer service

Multitasking

Cash handling

Cash drawer balance

English proficiency

Team orientation

Problem solving

Computer basics

Verbal/written communication

Tools

POS system

Job description

YouFit Gyms is seeking a Member Service Specialist to deliver an outstanding front-desk experience, greet members and guests, and manage smooth check-ins. You’ll answer questions, assist with account updates and payments, and help with retention efforts.

You will process transactions, enforce policies, and support opening/closing duties while maintaining a clean front area. Fluency in English, 18+ years old, and flexibility to work mornings, evenings, weekends, and holidays are required.