Member Experience Pro - Front Desk & Retention

Paycom - ATS; Miami (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

YouFit Gyms is seeking a Member Experience Specialist to deliver exceptional service and help members navigate their fitness journey. You will greet guests, assist with sign-ins, and support memberships with a friendly, proactive approach.

The role emphasizes cash handling, POS transactions, and maintaining a clean, welcoming facility. You’ll engage with members, assist with tours, and contribute to a safe, energetic gym environment.

Qualifications

• Must be at least 18 years of age.
• Proficient in reading, speaking, and writing in English.

Responsibilities

• Deliver outstanding member service and greet members according to policy.
• Monitor gym access and manage check-ins.
• Handle member accounts and inquiries in person and by phone.
• Process payments and balance cash drawer at the POS.
• Enforce gym policies and maintain cleanliness standards.
• Assist with tours and membership retention efforts.
• Report safety, facility, or equipment concerns promptly.

Skills

Customer service

Cash handling

POS system

Cleaning procedures

Multitasking

Teamwork

English proficiency

Job description

YouFit Gyms is seeking a Member Experience Specialist to deliver exceptional service and help members navigate their fitness journey. You will greet guests, assist with sign-ins, and support memberships with a friendly, proactive approach.

The role emphasizes cash handling, POS transactions, and maintaining a clean, welcoming facility. You’ll engage with members, assist with tours, and contribute to a safe, energetic gym environment.