Member Experience Associate — Front Desk

Baseline Fitness; Duluth (MN); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Flexible schedule

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to support new member sales and deliver a superior member experience at our Minnesota club. You will greet potential members, handle front desk tasks, answer inquiries, take information calls and tours, and assist with sign-ups, cancellations and account updates.

Maintain a clean, welcoming environment and contribute to a positive member experience.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and related duties.
• Answering phone calls politely to assist with questions or concerns.
• Taking information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to support new member sales and deliver a superior member experience at our Minnesota club. You will greet potential members, handle front desk tasks, answer inquiries, take information calls and tours, and assist with sign-ups, cancellations and account updates.

Maintain a clean, welcoming environment and contribute to a positive member experience.