Member Experience Specialist - Front Desk & Free Membership

Planet Fitness - PF Baseline Fitness; Blaine (MN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Free Membership for self and family

Health Insurance

Dental Insurance

Vision Insurance

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness in Blaine, MN seeks a Customer Service Representative to greet members, drive new member sales, and create a positive experience at the front desk. You will handle check-ins, sign-ups, cancellations, tour scheduling, and member information updates while delivering courteous, proactive service to members, guests, and staff.

This full-time/part-time role emphasizes teamwork, reliability, and excellent communication as you support club operations and help guests

Qualifications

• Honesty and a strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer phone calls, provide information, take info calls and tours, assist with member sign-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Honesty & work ethic

Customer service

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Blaine, MN seeks a Customer Service Representative to greet members, drive new member sales, and create a positive experience at the front desk. You will handle check-ins, sign-ups, cancellations, tour scheduling, and member information updates while delivering courteous, proactive service to members, guests, and staff.

This full-time/part-time role emphasizes teamwork, reliability, and excellent communication as you support club operations and help guests