Member Experience Specialist (Front Desk & Sales)

Baseline Fitness; Saint Paul (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision Insurance

Short-term disability

Life Insurance

Pet Insurance

HSA

Advancement opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Saint Paul, MN is hiring a Customer Service Representative to drive new member sales and deliver a superior member experience through friendly service and efficient front desk support. You will greet potential members, handle tours, answer calls, assist with sign-ups and cancellations, process check-ins, and help maintain a welcoming, clean club environment.

This role emphasizes listening, problem solving and clear communication to ensure member

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks and assist members.
• Answer calls politely and assist with questions.
• Take information calls and tours.
• Assist in member sign-ups, cancellations, and updating accounts.

Skills

Customer service

Polite communication

Phone handling

Data entry

Tools

Front desk systems

Job description

Planet Fitness - PF Baseline Fitness in Saint Paul, MN is hiring a Customer Service Representative to drive new member sales and deliver a superior member experience through friendly service and efficient front desk support. You will greet potential members, handle tours, answer calls, assist with sign-ups and cancellations, process check-ins, and help maintain a welcoming, clean club environment.

This role emphasizes listening, problem solving and clear communication to ensure member