Member Experience & Office Lead

Steele Group; Boston (MA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with employer match

Bonus up to 20% of base salary

Job summary

BASE-X in Boston is seeking an Office Manager to be the operational backbone of our coworking and events space. You will welcome members, set up software access, handle billing, and keep the day-to-day running smoothly in a fast-moving environment.

This hands-on role requires strong organization, proactive problem-solving, and excellent people skills. You will coordinate events, maintain the office, manage deliveries, and build relationships with vendors while delivering a welcoming,

Qualifications

• 2+ years in office management, coworking/hospitality operations, front-of-house, or a similar role.
• Strong organizational skills and attention to detail, with the ability to juggle multiple priorities.
• Excellent interpersonal and communication skills — you genuinely enjoy working with people.
• Comfort with software tools and platforms (member management, billing, access systems); quick to learn new systems.
• A proactive, problem-solving mindset and a willingness to roll up your sleeves.
• Reliable, professional, and able to work on-site full-time.
• Experience supporting events is a plus.

Responsibilities

• Onboard new coworking members — set them up on our software platforms, issue building access badges, and ensure a smooth start.
• Handle contracting, billing, and payment setup for new members
• Serve as the primary point of contact for member inquiries and issues, resolving them promptly and professionally
• Coordinate logistics with event organizers for BASE-X Events; assist in advertising events to our network of partners
• Own the physical office experience, including supplies, deliveries, café operations, conference room management, and general workplace maintenance.
• Spearhead visitor management, meeting logistics, shipping and receiving, and other onsite operational needs.
• Maintain strong relationships with building management and external vendors to ensure a safe, functional, and welcoming workplace.
• Support the overall member experience and contribute to a welcoming, professional community atmosphere

Skills

Office management

Hospitality operations

Front-of-house

Customer service

Communication

Organizational skills

Tools

Member management software

Billing systems

Access control systems

Job description

BASE-X in Boston is seeking an Office Manager to be the operational backbone of our coworking and events space. You will welcome members, set up software access, handle billing, and keep the day-to-day running smoothly in a fast-moving environment.

This hands-on role requires strong organization, proactive problem-solving, and excellent people skills. You will coordinate events, maintain the office, manage deliveries, and build relationships with vendors while delivering a welcoming,