Office Support & Guest Experience Associate

Focus Financial Partners; Hingham (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Annual bonus potential

Job summary

Focus Financial Partners is seeking an Office Support Associate to help maintain a welcoming, organized, and professional office environment on-site in Massachusetts. You will support routine phone coverage, reception areas, and daily operations.

You will coordinate vendor services, assist with shipments, CRM updates, and safety readiness, while delivering outstanding administrative support. The role emphasizes teamwork across locations and a commitment to exceptional client and colleague

Qualifications

• High School Diploma or equivalent.
• 1+ years of experience in office support, customer service, hospitality, administrative support, workplace services, or related field.
• Strong interpersonal and communication skills.
• Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint.
• Ability to learn workplace procedures, follow established processes, and work independently on assigned responsibilities.

Responsibilities

• Maintain a welcoming, organized, and professional office environment.
• Support routine phone coverage and call-tree processes.
• Support conference rooms, reception areas, common spaces, and supply areas.
• Serve as a key point of contact for associates, clients, and visitors.
• Help ensure office spaces remain stocked, functional, and presentation-ready.
• Support Daily Office Operations and routine checks.
• Monitor office supplies, room readiness, and equipment functionality.
• Coordinate service requests and elevate issues as needed.
• Assist with office moves, workspace setup, and operational projects.
• Deliver Administrative Support including shipping, mail, scanning, scheduling, travel coordination, and CRM updates.
• Support Workplace Services initiatives and office programs.
• Communicate updates and reminders to office teams.
• Coordinate Vendor & Facility Services with building management and vendors.
• Submit and monitor service requests and facility tickets.
• Coordinate logistics and access for service providers.
• Track requests to completion and provide status updates.
• Support Safety & Business Readiness and emergency preparedness.

Skills

Interpersonal skills

Communication

Microsoft 365 proficiency

Independent work

Education

High School Diploma

Tools

Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)

Job description

Focus Financial Partners is seeking an Office Support Associate to help maintain a welcoming, organized, and professional office environment on-site in Massachusetts. You will support routine phone coverage, reception areas, and daily operations.

You will coordinate vendor services, assist with shipments, CRM updates, and safety readiness, while delivering outstanding administrative support. The role emphasizes teamwork across locations and a commitment to exceptional client and colleague