Office Manager

Steele Group; Boston (MA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with employer match

Bonus up to 20% of base salary

Job summary

BASE-X in Boston is seeking an Office Manager to be the operational backbone of our coworking and events space. You will welcome members, set up software access, handle billing, and keep the day-to-day running smoothly in a fast-moving environment.

This hands-on role requires strong organization, proactive problem-solving, and excellent people skills. You will coordinate events, maintain the office, manage deliveries, and build relationships with vendors while delivering a welcoming,

Qualifications

• 2+ years in office management, coworking/hospitality operations, front-of-house, or a similar role.
• Strong organizational skills and attention to detail, with the ability to juggle multiple priorities.
• Excellent interpersonal and communication skills — you genuinely enjoy working with people.
• Comfort with software tools and platforms (member management, billing, access systems); quick to learn new systems.
• A proactive, problem-solving mindset and a willingness to roll up your sleeves.
• Reliable, professional, and able to work on-site full-time.
• Experience supporting events is a plus.

Responsibilities

• Onboard new coworking members — set them up on our software platforms, issue building access badges, and ensure a smooth start.
• Handle contracting, billing, and payment setup for new members
• Serve as the primary point of contact for member inquiries and issues, resolving them promptly and professionally
• Coordinate logistics with event organizers for BASE-X Events; assist in advertising events to our network of partners
• Own the physical office experience, including supplies, deliveries, café operations, conference room management, and general workplace maintenance.
• Spearhead visitor management, meeting logistics, shipping and receiving, and other onsite operational needs.
• Maintain strong relationships with building management and external vendors to ensure a safe, functional, and welcoming workplace.
• Support the overall member experience and contribute to a welcoming, professional community atmosphere

Skills

Office management

Hospitality operations

Front-of-house

Customer service

Communication

Organizational skills

Tools

Member management software

Billing systems

Access control systems

Job description

Location:60 State Street, Floor 14, Downtown Boston, MA (on-site)

Type:Full-time; Immediate Hire

ABOUT BASE-X

BASE-X is Boston's command center for deep technology — a 25,000 sq ft coworking and events space in downtown Boston that unites investors, strategics, and operators deploying capital across energy, defense, AI, climate, and advanced manufacturing. Our members work alongside one another solving the most difficult societal problems, and we host weekly deep tech events on-site in a premier event space that accommodates up to 275 guests. BASE-X is owned by Steele Group, which is co-located on-site.

ABOUT THE ROLE

We're hiring an Office Manager to be the operational backbone of our space and the first point of contact for our members. You'll keep the day-to-day running smoothly, make new members feel welcome from day one, and help our event programming go off without a hitch. This is a hands-on, people-facing role ideal for someone who's organized, proactive, and thrives in a fast-moving environment.

WHAT YOU'LL DO

• Onboard new coworking members — set them up on our software platforms, issue building access badges, and ensure a smooth start
• Handle contracting, billing, and payment setup for new members
• Serve as the primary point of contact for member inquiries and issues, resolving them promptly and professionally
• Coordinate logistics with event organizers for BASE-X Events; assist in advertising events to our network of partners
• Own the physical office experience, including supplies, deliveries, café operations, conference room management, and general workplace maintenance.
• Spearhead visitor management, meeting logistics, shipping and receiving, and other onsite operational needs.
• Maintain strong relationships with building management and external vendors to ensure a safe, functional, and welcoming workplace.
• Support the overall member experience and contribute to a welcoming, professional community atmosphere

WHAT WE'RE LOOKING FOR

• 2+ years in office management, coworking/hospitality operations, front-of-house, or a similar role
• Strong organizational skills and attention to detail, with the ability to juggle multiple priorities
• Excellent interpersonal and communication skills — you genuinely enjoy working with people
• Comfort with software tools and platforms (member management, billing, access systems); quick to learn new systems
• A proactive, problem-solving mindset and a willingness to roll up your sleeves
• Reliable, professional, and able to work on-site full-time
• Experience supporting events is a plus

COMPENSATION & BENEFITS

• Base salary of $75,000 annually
• Annual discretionary bonus of up to 20% of base salary, based on individual and company performance
• Comprehensive health and dental insurance
• 401(k) retirement plan with employer match

WHY JOIN BASE-X?

• Be at the center of Boston's deep tech ecosystem, working alongside leading investors, founders, and operators
• Prime downtown location with panoramic skyline and waterfront views, accessible via all MBTA transit lines and minutes from Logan Airport
• A dynamic role with variety, ownership, and the chance to shape the member experience at a growing community

• BASE-X is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.