Member Experience & Front Desk Specialist

Planet Fitness - Baseline Fitness; Marshalltown (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership for self and one

Health insurance

Dental insurance

Vision insurance

Critical illness insurance

Short term disability

Accident insurance

Voluntary life insurance

Pet insurance

HSA

Advancement opportunities

Job summary

Planet Fitness - Baseline Fitness in Marshalltown, IA is seeking a friendly Front Desk Associate responsible for new member enrollment and creating a positive member experience through superior customer service.

You will greet potential members, answer questions, schedule tours, assist with sign-ups and cancellations, help with member check-ins, and maintain a clean, welcoming club environment. The role emphasizes strong communication and teamwork to support the club's daily operations.

Qualifications

• Customer service focused and able to exceed guest expectations.
• Excellent listening and communication skills.
• Basic computer proficiency for club operations.

Responsibilities

• Greet prospective members and provide a positive customer experience.
• Handle front desk tasks: answer calls, schedule tours, sign-ups and cancellations.
• Assist with member check-ins and update member information.
• Maintain a neat, clean club environment and support the team.

Skills

Customer service

Communication

Attention to detail

Basic computer skills

Job description

Planet Fitness - Baseline Fitness in Marshalltown, IA is seeking a friendly Front Desk Associate responsible for new member enrollment and creating a positive member experience through superior customer service.

You will greet potential members, answer questions, schedule tours, assist with sign-ups and cancellations, help with member check-ins, and maintain a clean, welcoming club environment. The role emphasizes strong communication and teamwork to support the club's daily operations.