Member Experience & Engagement Specialist

YouFit Gyms; Boca Raton (FL); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

YouFit Gyms is seeking a Member Experience Specialist to deliver outstanding customer service and ensure every member and guest has a top-tier experience. You will create a welcoming atmosphere, engage with members, and promote memberships to enhance their fitness journey.

Fluency in English is required; flexibility to work mornings, evenings, weekends, and holidays. Expect responsibilities in check-ins, payments, policy enforcement, and maintaining a clean, inviting gym environment.

Formación

• Must be at least 18 years of age.
• Proficient in reading, speaking, and writing in English.

Responsabilidades

• Deliver outstanding member service and create a welcoming environment.
• Manage check-ins and assist with account questions and updates.
• Handle incoming calls and route inquiries as needed.
• Assist with membership retention and personal training inquiries.
• Process payments and balance cash drawer per procedures.
• Enforce gym policies professionally and address member concerns.
• Maintain cleanliness and sanitation throughout the facility.
• Support with tours, promotions, and events to enhance community engagement.

Conocimientos

Customer service

Bilingual/multilingual

Cash handling

POS experience

Communication

Herramientas

POS system

CRM

Descripción del empleo

YouFit Gyms is seeking a Member Experience Specialist to deliver outstanding customer service and ensure every member and guest has a top-tier experience. You will create a welcoming atmosphere, engage with members, and promote memberships to enhance their fitness journey.

Fluency in English is required; flexibility to work mornings, evenings, weekends, and holidays. Expect responsibilities in check-ins, payments, policy enforcement, and maintaining a clean, inviting gym environment.