Member Experience & Lending Specialist

Truity Credit Union; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Truity Credit Union in Houston is seeking a member service professional who builds trusted relationships by providing prompt, courteous service for deposits and consumer loans. You will identify member needs and offer appropriate financial solutions.

You will originate and process loans, handle in-lobby and remote requests, process transactions, and assist with effective account management while upholding strong compliance and security standards.

Qualifications

• 1–3 years of related experience.
• High school diploma or equivalent.
• Education and experience equivalent to this role.

Responsibilities

• Listen to member inquiries and provide exceptional service.
• Originate and process consumer loans within authority.
• Assist in lobby with lending and account openings.
• Process transactions for credit union members.
• Advise on account management and budgeting.
• Respond to fraud/identity theft/disputes for cards and accounts.
• Support outside branches and other departments as needed.
• Complete compliance training and participate in business development.

Skills

Communication skills

Interpersonal skills

Typing

PC literacy

Organizational skills

Education

High school diploma

Job description

Truity Credit Union in Houston is seeking a member service professional who builds trusted relationships by providing prompt, courteous service for deposits and consumer loans. You will identify member needs and offer appropriate financial solutions.

You will originate and process loans, handle in-lobby and remote requests, process transactions, and assist with effective account management while upholding strong compliance and security standards.