Member Experience Specialist

Truity Credit Union; Lawrence (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Truity Credit Union in Lawrence, KS is hiring a Member Services Specialist to build and maintain strong member relationships. You will assist with deposit products and consumer lending, identify member needs, and provide prompt, courteous service.

This role supports in-branch operations and loan processing, educates members on available products, handles account management tasks, and participates in compliance training to protect both members and the credit union.

Qualifications

• One year to three years of similar or related experience.
• A high school degree or equivalent.
• Ability to read and interpret written and oral instructions.
• Strong customer service orientation.

Responsibilities

• Listen to member inquiries and provide prompt service.
• Originate, evaluate, approve, and process consumer loans within authority.
• Assist in lobby and lending by processing loans.
• Process transactions and account openings.
• Support compliance training and participate in community activities.

Skills

Customer service

Communication

Interpersonal skills

Loan processing

Branch operations

Education

High school diploma

Tools

Credit Union software

Job description

Truity Credit Union in Lawrence, KS is hiring a Member Services Specialist to build and maintain strong member relationships. You will assist with deposit products and consumer lending, identify member needs, and provide prompt, courteous service.

This role supports in-branch operations and loan processing, educates members on available products, handles account management tasks, and participates in compliance training to protect both members and the credit union.