Member Experience Advisor

Truity Credit Union; Oklahoma; On-site; USD 32,000 - 46,000; Full time

Job summary

Truity Credit Union is seeking a member service-oriented professional to build and maintain strong member relationships. You'll assist with deposits, loans, and accounts, delivering prompt, courteous service while identifying member needs.

The role includes processing transactions, handling lending assistance, and providing guidance on account management and credit improvement. A commitment to cross-functional teamwork and community engagement is essential.

Qualifications

• Minimum 1 year up to 3 years of related experience.
• High school diploma or equivalent.
• Ability to read and interpret instructions and procedures.
• Strong customer service and problem-solving skills.

Responsibilities

• Assist members with deposits, loans, and account inquiries.
• Process transactions accurately and balance daily activity.
• Provide in-lobby and lending assistance and guidance.
• Support fraud and identity theft resolution when needed.
• Participate in community partner relations and training.

Skills

Excellent communication

Interpersonal skills

Typing

Read and interpret instructions

Organize and prioritize

Education

High school diploma or equivalent

Job description

Truity Credit Union is seeking a member service-oriented professional to build and maintain strong member relationships. You'll assist with deposits, loans, and accounts, delivering prompt, courteous service while identifying member needs.

The role includes processing transactions, handling lending assistance, and providing guidance on account management and credit improvement. A commitment to cross-functional teamwork and community engagement is essential.