Senior Member Experience & Lending Specialist

Texas Dow Employees Credit Union; Missouri City (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking a Member Services Representative to build lasting member relationships through proactive outreach, account management, and product recommendations. You will handle complex accounts, assist with loan requests, and educate members on digital solutions while delivering friendly, accurate service.

Ideal candidates have strong attention to detail, excellent communication, and the ability to navigate multiple banking systems.

Qualifications

• Minimum 3+ years of experience in Member Services, banking, new accounts and lending.
• Education: High School Diploma or equivalent is required.
• Additional training in banking, loans or new accounts is required.

Responsibilities

• Open and maintain deposit accounts (savings, checking, CDs).
• Process loan and new account applications, interviews, and funding.
• Cross-sell products (checking, savings, cards, loans, CDs) and refer to ancillary services.
• Provide coaching and guidance on complex issues to team members.
• Respond to member inquiries promptly and accurately; use consultative approach to identify needs.

Skills

Interpersonal communication

Attention to detail

Multi-tasking

Phone/online support

Education

High School Diploma or equivalent

Banking/Loans training

Tools

Ten-key calculator

Keyboard by touch

Job description

Texas Dow Employees Credit Union is seeking a Member Services Representative to build lasting member relationships through proactive outreach, account management, and product recommendations. You will handle complex accounts, assist with loan requests, and educate members on digital solutions while delivering friendly, accurate service.

Ideal candidates have strong attention to detail, excellent communication, and the ability to navigate multiple banking systems.