Member Experience Consultant

Truity Credit Union; Lawrence (KS); On-site; USD 34,000 - 43,000; Full time

Job summary

Truity Credit Union in Lawrence, KS seeks a member service professional to provide prompt, courteous support for deposits and loans. You will rotate between teller and member consultant duties, ensuring accurate processing and friendly service.

Responsibilities include handling transactions, advising on products, and maintaining compliance with BSA/AML while building lasting member relationships. Equal opportunity employer.

Qualifications

• Minimum 1–3 years of related experience.
• Excellent customer service and communication skills.
• Ability to read and interpret instructions and follow procedures.

Responsibilities

• Assist members with deposits, withdrawals, and account inquiries.
• Process consumer loans, approvals, and disbursements within authority.
• Handle in-branch transactions and provide accurate record-keeping.

Skills

Customer service

Excellent communication

Cash handling

Typing

Education

High school diploma or GED

Job description

Truity Credit Union in Lawrence, KS seeks a member service professional to provide prompt, courteous support for deposits and loans. You will rotate between teller and member consultant duties, ensuring accurate processing and friendly service.

Responsibilities include handling transactions, advising on products, and maintaining compliance with BSA/AML while building lasting member relationships. Equal opportunity employer.